Is "More Training" the Solution to Human Error?

ROOT CAUSE ANALYSIS SOLVES PROBLEMS AND MAKES TRAINING PROGRAMS MORE EFFECTIVE.
(Excerpted from our article in Plant Engineering, February 2010)

When something goes wrong in your organization, is human error often the identified cause?  Is "more (task-related) training" for the people involved often the designated solution?  As a result, have employees in your organization reluctantly endured many kinds of training - often referred to as "flavor of the month"?  And do the problems you are trying to prevent continue to occur?  Given limited resources, are you getting the most out of those resources?

Organizations have an opportunity to look more closely at the results they are trying achieve, and evaluate what actions will help achieve those results.

Consider all the time and energy it takes to provide training - from the people who initiate and drive it, to the people who plan it, to the people who deliver it, to the people who partake in it, not to mention the work that is not getting done while those people are away from their jobs, or the temps that must be hired to fill in - it is a huge commitment and investment.  Especially in the current economic climate, when everyone needs to be very careful with the way they invest their resources - time, people and money - it is all the more important to carefully focus training and make sure there's payback on the investment.

Training in an effective root cause analysis methodology and careful program implementation can resolve these issues and help accomplish training goals.  For best practices, go to our article published as the cover story in the February 2010 issue of Plant Engineering.

Link to cover and contents:

http://www.plantengineering.com/archive/2010/20100201.php

Link directly to article text:

http://www.plantengineering.com/article/447578-Is_more_training_the_solution_to_human_error_.php

 

 

 

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