ABOUT APOLLO > FREQUENTLY ASKED QUESTIONS
-
What is a Root Cause?
The
term Root Cause implies that there is one cause that catalyzes
an event. This simply is not true. Any event has many causes, all of which
are required in order for the event to occur.
For instance, if the causes of any open-air fire are:
So.which of these is the root cause?
The term root cause (as well as similar terms, such as True Cause) is somewhat misleading. There are actually many causes for any event each fundamentally required for the event to occur.
Apollo defines a root cause is any cause that, when controlled or removed, makes the problem go away. In the fire example above, removing any of the causes prevents the fire from occurring. It becomes more a question of which causes you control.
You have (potentially) as many opportunities to find solutions to any problem as that problem has causes. Once you have identified your choices, your focus then shifts to choosing the best options.
Have another question? Click here to ask us.
FAQ
Site Map
Contact