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3. Why do we need to standardize the way we solve problems?

   No organization is problem-free. Systems we create are always in need of adjustment – sometimes minor, and sometimes radical. Problems show us where to focus process improvement efforts.
   
   When we standardize the problem solving process, we eliminate variability and confusion. When everyone speaks the same language, we communicate more effectively.
   
   Standardization is a crucial step towards creating a learning organization. When people in the organization standardize their approach to problem solving, they become better at generating and disseminating new ideas, as well as improving
   work processes.

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